ORDER TIMELINE
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Our company handcrafts all products within 1 WEEK.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 1 WEEK to be created for you.
Look for the following image if a product is ready for shipment immediately:
[READY TO SHIP IMAGE]
HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* Allow products (except for whipped body butter) to dry between uses
* Ensure not to add water to the Whipped Body Butter
* Potty bombs should be stored in a closed container to maximize the scent as it will dissipate otherwise
Custom orders
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
SHIPPING
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Our company ships through the following carriers
* Purolator or Canada Post
International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through Canada Post.
Altus Advantage is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Cost calculations
We do our best to apply fair shipping costs to each order.
[CHOOSE ONE]
* Shipping costs are calculated automatically during checkout.
* We offer free shipping for Canada and USA on all orders over $40.00
Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 1 WEEK to be handmade.
RETURNS
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For our handmade products (bath and body and zero waste), we do not offer a return policy.
For other products, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at luv@altusadvantage.com
Shipping
To return your product, you should mail your product to: 53 Alphonse-Daudet, Gatineau, QC, Canada J9J 3Y7.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
